Privacy Policy

Overview

FalconFix LLC respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you contact us, request service, visit our website, or communicate with us by phone, text message, email, or web form.

Information We Collect

We may collect information you provide directly to us, including:

When you use our website, we may also receive limited technical information such as IP address, browser type, device information, pages visited, referral source, and approximate usage data collected through cookies, analytics tools, or similar technologies if they are enabled on the site.

If you make a payment by card or through a third-party payment platform, payment details may be processed by the payment provider rather than stored directly by FalconFix LLC.

• name, phone number, email address, service address, ZIP code, and preferred time for contact;
• appliance type, brand, model number, photos, videos, service description, and other repair-related details;
• communications with us by phone, text, email, website form, or other service channels;
• invoice, estimate, payment, and warranty-related records.

How We Use Information

We may use your information to:

• respond to service requests and schedule appointments;
• diagnose issues, provide estimates, order parts, complete repairs, and provide warranty support;
• send service-related communications such as arrival updates, approvals, invoices, receipts, and follow-up messages;
• maintain service records and support customer service, internal administration, and business operations;
• improve our website, communications, and service experience;
• protect our business, customers, and website from fraud, misuse, or security issues; and
• comply with legal obligations or lawful requests.

How We May Share Information

We do not sell personal information as part of our ordinary service operations. We may share information only as reasonably necessary in limited situations, including with:

• service providers or platforms that help us operate the business, such as website hosting, scheduling, invoicing, communications, payment processing, analytics, or customer-management tools;
• parts suppliers or warranty administrators when needed to complete or document a repair;
• professional advisors, insurers, or legal authorities when reasonably necessary to protect rights, investigate a dispute, respond to claims, or comply with law;
• a successor or buyer in connection with a business transfer, merger, sale, or reorganization.

Cookies, Analytics, and Similar Technologies

Our website uses cookies, analytics tools, and similar technologies to understand site usage and improve performance.

Google Analytics 4. We use Google Analytics 4 (provided by Google LLC) to collect aggregated, anonymized information about how visitors interact with the site — including pages viewed, scroll behavior, clicks on external links, time on page, device type, browser, approximate geographic region, and referral source. Your IP address is anonymized before it reaches Google's servers. By default, our site initializes Google Analytics with consent set to denied for advertising features and analytics storage, meaning cookies are not set until or unless explicit consent is provided. We do not currently use Google Analytics for advertising or remarketing.

Opting out of Google Analytics. You can opt out by installing the Google Analytics Opt-out Browser Add-on, by enabling "Do Not Track" or similar privacy settings in your browser, or by blocking cookies for our domain in your browser settings.

Other technologies. The site may also load embedded maps, review widgets, or similar third-party content. These third parties may collect information according to their own privacy policies. You can generally control cookies through your browser settings, although disabling some technologies may affect how parts of the site function.

Data Retention

We keep information only for as long as reasonably necessary for service records, follow-up, warranty support, invoicing, tax and accounting obligations, dispute resolution, website administration, and other legitimate business purposes. Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

FalconFix LLC uses reasonable administrative, technical, and organizational measures to protect personal information. However, no website, device, or method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Requests

You may contact us to request updates or corrections to your contact information, ask questions about our privacy practices, or request deletion of certain information when appropriate. We may keep information when needed for completed transactions, warranty records, legal compliance, fraud prevention, safety, accounting, tax, or other legitimate business purposes.

Colorado and Other State Privacy Rights

Residents of certain states, including Colorado, may have privacy rights under applicable law. Where required by law, eligible consumers may request access to certain personal data, correction of inaccurate data, deletion of certain data, or a portable copy of certain data, and may appeal a denied request where applicable. If you would like to make a privacy request, please contact FalconFix LLC using the contact information below. We will review and respond in accordance with applicable law.

Children’s Privacy

Our website and services are intended for adults seeking appliance repair and are not directed to children under 13. We do not knowingly collect personal information directly from children through the website.

Third-Party Websites and Services

Our website may contain links to third-party websites or may include third-party services such as maps, payment processors, scheduling tools, embedded reviews, or social media features. Those third parties operate under their own terms and privacy policies, and FalconFix LLC is not responsible for their content, practices, or policies.

Changes to This Privacy Policy

FalconFix LLC may update this Privacy Policy from time to time. The most current version will be posted on the website with the updated effective date. Continued use of the site or continued communication with us after changes are posted means the updated policy will apply going forward.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact FalconFix LLC:

Phone: (720) 730-9160

Email: falconfix.llc@gmail.com